One rule, every channel
Write a rule once. When a customer asks “how much?” on Instagram, LINE or Messenger, they get the same instant reply.
Preparing to launch
Hailory
Spend your time on the things you love.
Auto-replies, a shared inbox and customer lists for Instagram and LINE.
Why it exists
Customers ask about prices on Instagram, shipping on LINE and sizes on Messenger. The same questions come in dozens of times a day, while customer lists and campaigns live somewhere else. Hailory makes sure every conversation is answered, so you can get back to the work you enjoy.
Key features
Comments become DMs
When someone comments “I want this” on a post, the product link arrives in their DMs automatically.
One shared inbox
Conversations from every platform come together in one place, with no more switching between apps.
Customer lists and campaigns
Everyone who has interacted with you is remembered, so the next campaign or announcement actually reaches them.
Who it’s for
- Brands and shops that sell through Instagram and LINE
- Creators answering the same questions every day
- Teams turning followers into long-term customers